Terms for KL Podcast Studio Services.

1. Definitions

In these Terms:

• “Studio” refers to KL Podcast Studio and its studio locations, including Petaling Utama and Damansara Damai.
• “Client” refers to any individual, company, agency, organisation, school, university, production team, creator, host, guest, or representative using our services.
• “Services” refer to studio rental, podcast recording, audio/video recording, editing, livestreaming, virtual recording, on-site production, add-ons, podcast packages, equipment rental, and other related services provided by KL Podcast Studio.
• “Booking” refers to a confirmed reservation of any KL Podcast Studio service.
• “Session” refers to the booked time slot for recording, production, livestream, editing discussion, equipment rental, or any other agreed service.
• “Add-ons” refer to additional services or equipment such as sofa setup, TV display, RGB lights, green screen, teleprompter, ISO files, raw multitrack audio export, extended storage, livestream support, virtual recording setup, or any other optional service listed on our website or quotation.
• “Deliverables” refer to the final files or materials provided to the Client, including audio files, video files, edited videos, subtitles, thumbnails, graphics, livestream recordings, project files, or other agreed outputs.

2. Agreement to Terms

By proceeding with a booking, payment, quotation approval, package purchase, or service request, the Client confirms that they have read, understood, and agreed to these Terms.

A physical or digital signature is not required for these Terms to apply. Confirmation through payment, written approval, WhatsApp confirmation, email confirmation, or actual use of our services is considered acceptance.

KL Podcast Studio reserves the right to refuse service, cancel bookings, or deny future bookings if a Client violates these Terms, behaves inappropriately, fails to make payment, damages property, or causes disruption to our operations.

3. Services Covered

These Terms apply to all current KL Podcast Studio services, including but not limited to:

3.1 Studio Rental and Recording

This includes hourly studio bookings at our available studio locations, including Studio A, Studio B, Studio C, and Damansara Damai.

Studio bookings may include audio podcast recording, video podcast recording, solo creator recording, corporate podcast recording, interview recording, livestream setup, virtual podcast recording, or other similar content production sessions.

3.2 Studio Add-ons

Add-ons are optional and subject to availability. Add-ons must be selected during booking or requested in advance. Some add-ons may require additional preparation time and may not be available for last-minute requests.

3.3 Podcast Packages

Podcast packages may include Podcast Episode Packages, Long-Term Podcast Packages, Podcast Studio Access Plans, or other bundled packages listed on our website or quoted directly to the Client.

3.4 Podcast On-The-Go! and On-Site Production

Podcast On-The-Go! and on-site production services are provided at the Client’s location and may include recording equipment, crew, cameras, microphones, lighting, livestream support, or other production needs depending on the selected package or quotation.

3.5 Editing and Post-Production

Editing services may include basic editing, advanced editing, audio mixing and mastering, captions/subtitles, translated subtitles, reels, highlights, thumbnails, logo animation, intro montage editing, or other post-production services.

3.6 Equipment Rental

Equipment rental is available only for selected equipment listed by KL Podcast Studio. All rentals are subject to availability, approval, deposit, and rental terms.

3.7 Custom or Special Projects

For projects that fall outside standard packages, KL Podcast Studio may issue a custom quotation. Custom projects may have separate terms, payment schedules, timelines, cancellation terms, and deliverables.

4. Booking and Confirmation

All studio bookings must be made in advance through the official KL Podcast Studio website, unless otherwise instructed by KL Podcast Studio.

Bookings for long-term packages, podcast packages, Podcast On-The-Go!, custom productions, equipment rentals, or corporate requests may be made through WhatsApp, email, or direct quotation.

A booking is only confirmed once full payment, deposit, or written confirmation required by KL Podcast Studio has been received.

KL Podcast Studio reserves the right to reject, cancel, or reschedule bookings due to non-payment, scheduling conflicts, technical issues, emergencies, operational reasons, or breach of Terms.

5. Booking Time and Session Duration

Bookings are based on the reserved time slot, not the actual recording duration.

For example, if a Client books a 1-hour session from 11:00am to 12:00pm, the session starts at 11:00am and ends at 12:00pm, regardless of whether the Client arrives late or starts recording late.

Late arrival does not extend the session. The session must still end at the scheduled time.

Clients are advised to arrive on time and prepare scripts, guests, products, slides, props, login details, and other materials before the session.

If the Client exceeds the booked time, KL Podcast Studio may charge an additional studio fee. Any overrun may be charged as a minimum additional 1-hour studio fee, subject to availability and KL Podcast Studio’s approval.

Additional time is not guaranteed if there is another booking after the Client’s session.

6. Payment Terms

6.1 Studio Bookings

Full payment is required to confirm standard studio bookings unless otherwise stated.

Payments may be made through Stripe, bank transfer, or any payment method made available by KL Podcast Studio.

Stripe payments are processed at the time of booking.

For bank transfer payments, payment must be completed within 24 hours from the time of booking. If payment is not received within the required period, the booking may be automatically cancelled.

6.2 Packages and Custom Services

Podcast packages, long-term packages, studio access plans, Podcast On-The-Go!, equipment rentals, editing services, and custom productions may require full payment, deposit, or staged payment depending on the quotation or service type.

Package purchases are only confirmed once the required payment has been received.

6.3 Invoice-Based or Corporate Clients

For corporate or invoice-based clients, payment terms will follow the issued quotation or invoice.

KL Podcast Studio reserves the right to withhold services, files, edited videos, raw files, equipment handover, or future bookings if payment is overdue.

Overdue payments may result in suspension of services, cancellation of future bookings, or additional administrative charges.

7. Pricing and Availability

All prices are subject to the latest rates shown on the KL Podcast Studio website, official quotation, invoice, or written confirmation.

Prices may differ between weekdays, weekends, public holidays, studio locations, packages, and add-ons.

KL Podcast Studio reserves the right to update pricing, packages, add-ons, availability, and service inclusions at any time without prior notice.

Confirmed paid bookings will follow the price agreed at the time of booking, unless the Client requests changes, upgrades, additional time, additional equipment, or additional services.

8. Cancellation, Refund, and Postponement

8.1 Studio Booking Cancellation

• Cancellations made at least 7 days before the booking start time may be eligible for a full refund.
• Cancellations made at least 3 days before the booking start time may be eligible for a 50% refund.
• Cancellations made less than 3 days before the booking start time are not eligible for a refund.

8.2 Postponement

Clients may request to postpone a booking if the request is made at least 48 hours before the scheduled start time.

Each booking may be postponed up to 2 times only, within 3 months from the original booking date.

Postponement is subject to studio availability. If no suitable replacement date is confirmed within the allowed period, the booking may be forfeited.

8.3 No-Show

If the Client does not attend the booked session and does not inform KL Podcast Studio in advance, the session will be considered used and no refund or replacement session will be provided.

8.4 Refund Processing

Approved refunds will be processed using the original payment method where possible. Refund processing time may depend on the payment provider, bank, or internal processing schedule.

Any payment gateway fees, bank charges, administrative fees, or third-party charges may be deducted where applicable.

9. Studio Use and Conduct

Clients, guests, crew, and visitors must behave professionally and respectfully at all times.

KL Podcast Studio reserves the right to stop a session, remove a person from the premises, cancel a booking, or refuse future service if any person:

• behaves aggressively, abusively, or disrespectfully;
• damages studio property or equipment;
• disrupts staff, other clients, or other operations;
• brings prohibited items;
• refuses to follow studio instructions;
• conducts illegal, unsafe, or inappropriate activity;
• violates these Terms.

Clients are responsible for the behaviour of their guests, hosts, speakers, talents, crew, and representatives.

10. Equipment and Studio Setup

All equipment must be used according to KL Podcast Studio’s instructions.

Clients may not move, adjust, disconnect, rewire, or modify studio equipment without permission.

KL Podcast Studio provides operators or crew support for recording sessions, depending on the selected studio/package.

Specific requests such as camera angle, minor decor changes, product placement, special props, or custom setup must be communicated at least 1 day before the session.

Last-minute requests are subject to availability and may not be guaranteed.

Any damage to equipment, furniture, props, walls, flooring, lighting, microphones, cameras, or studio fixtures caused by the Client or their guests will be charged to the Client.

11. Outside Cameras, Equipment, and Props

Outside cameras are not allowed for podcast recording unless written approval is given by KL Podcast Studio.

Clients must use KL Podcast Studio’s provided camera and recording setup for standard podcast bookings.

External laptops, phones, slides, products, props, scripts, and presentation materials may be allowed if they are relevant to the session and do not interfere with studio equipment or safety.

Any external equipment brought into the studio must be declared to the studio team and is used at the Client’s own risk.

KL Podcast Studio is not responsible for any loss, damage, compatibility issue, or technical issue involving Client-owned equipment.

12. Food, Drinks, Smoking, and Prohibited Items

• Smoking is strictly prohibited inside the studio premises.
• Vaping may only be allowed in designated areas, subject to building rules and studio staff instructions.
• No alcohol, illegal substances, weapons, dangerous items, or hazardous materials are allowed inside the studio.
• No heavy outside food is allowed inside the recording studio area unless approved in advance.
• Coffee and beverages may be allowed, but Clients are responsible for any spills or stains. A cleaning fee of RM100 may be charged for stains, spills, or food/drink-related mess.
• Alcohol and non-halal food are strictly prohibited.
• For food review content, product shoots, or any content involving food, the Client must inform KL Podcast Studio in advance.

13. Recording Files and Delivery

For standard studio recording sessions, KL Podcast Studio will provide the agreed recording files based on the selected package or service.

Files are normally delivered via Google Drive or another suitable file delivery method.

Standard file delivery is within 24–48 hours after the recording session, unless otherwise stated.

Files are normally available for download for 7 days after delivery. Clients are responsible for downloading and backing up their files within this period.

KL Podcast Studio may permanently delete files after the storage period ends.

Extended file storage may be available as an add-on and must be requested before the standard storage period expires.

KL Podcast Studio is not responsible for file loss after the storage period, especially if the Client fails to download the files within the given time.

14. Raw Files, ISO Files, and Multitrack Audio

Separate ISO Camera Files, Raw Multitrack Audio Export, and other production files are not included by default unless stated in the selected package or purchased as an add-on.

ISO files and raw files must be requested in advance or selected during booking.

Availability of raw or ISO files depends on the studio setup, equipment used, recording workflow, storage condition, and technical feasibility.

KL Podcast Studio reserves the right to decline raw file or ISO file requests if the files are not available, corrupted, technically unusable, or not part of the selected service.

Raw files, ISO files, and multitrack audio may require additional processing time and storage space.

15. Content Responsibility

The Client is fully responsible for all content recorded, produced, streamed, published, or distributed using KL Podcast Studio’s services.

KL Podcast Studio is not responsible for:

• statements, opinions, claims, or allegations made by the Client, host, guest, speaker, or participant;
• legal issues, controversies, takedown requests, complaints, or government action related to the content;
• copyright infringement involving Client-provided music, images, videos, slides, logos, scripts, footage, or references;
• defamatory, offensive, misleading, illegal, sensitive, or controversial content created by the Client;
• platform restrictions, bans, copyright claims, community guideline issues, or monetisation issues after the content is published.

Clients are responsible for obtaining all necessary permissions, releases, licences, and approvals from guests, speakers, talents, employees, organisations, venues, and rights holders.

KL Podcast Studio reserves the right to decline, stop, or cancel any service that involves illegal, unsafe, defamatory, hateful, explicit, harmful, or high-risk content.

16. Intellectual Property and Promotional Use

The Client owns the final recording or final edited content upon full payment, unless otherwise stated in a written agreement.

KL Podcast Studio owns its brand assets, studio design, website content, pricing structure, service names, templates, workflows, internal materials, and other intellectual property created by KL Podcast Studio.

Clients may not use KL Podcast Studio’s name, logo, brand assets, images, studio photos, or internal materials in a misleading way or without permission.

KL Podcast Studio may request permission to use selected clips, photos, behind-the-scenes footage, or final outputs for portfolio, social media, marketing, or website purposes.

KL Podcast Studio will not intentionally publish private or unpublished Client content for promotional use without permission, unless the content has already been publicly released by the Client or is otherwise agreed in writing.

Clients who do not want any promotional use of their session should inform KL Podcast Studio in writing before or during the booking process.

17. Studio Add-ons

Studio Add-ons are subject to availability and may vary by studio location.

Add-ons must be selected during booking or requested in advance.

Some add-ons require preparation, additional setup time, technical testing, or additional crew support.

Add-ons requested during the session may not be available and may be charged at the standard rate if approved.

Discounts for add-ons only apply when clearly stated in the package, promotion, quotation, or written confirmation.

Complimentary add-ons, if offered, have no cash value and cannot be exchanged for discounts or refunds.

18. Virtual Recording and Livestream Services

Virtual recording and livestream services may involve third-party platforms such as Zoom, Riverside, TikTok Live, YouTube Live, Facebook Live, Restream, or other platforms depending on the setup.

Clients are responsible for providing correct account access, stream keys, platform permissions, login details, guest links, slides, media files, graphics, and other required materials before the session.

KL Podcast Studio is not responsible for issues caused by third-party platforms, unstable internet, platform restrictions, account bans, copyright detection, livestream takedowns, platform policy violations, guest connection problems, or Client-side device issues.

For livestream services, basic graphics, playback, intro/outro, break slates, overlays, or additional scenes are only included if stated in the selected service or quotation.

Any custom livestream design, multi-platform streaming, advanced switching, remote guest management, custom graphics, or complex production workflow may require a separate quotation.

19. Video Editing and Post-Production Services

19.1 Scope

Editing services may include basic editing, advanced editing, audio mixing/mastering, captions/subtitles, translated subtitles, thumbnails, highlights, reels, logo animation, intro montage editing, or other post-production services.

The scope of editing depends on the selected package, quotation, or written agreement.

19.2 Payment

Editing services require at least 50% payment before editing work begins.

The remaining 50% must be paid after draft approval and before final export delivery.

If payment is not received, KL Podcast Studio may delay, pause, or withhold editing work and final files.

19.3 Client Materials

Clients must provide all required materials, including timestamps, references, brand assets, logos, music, b-rolls, scripts, subtitles, or instructions.

Delivery timelines begin only after KL Podcast Studio receives all required materials and payment.

Delays in providing materials, feedback, or approval may affect the final delivery timeline.

19.4 Drafts and Revisions

Drafts must be reviewed within the timeframe given by KL Podcast Studio.

If no feedback is received within the requested period, the draft may be considered approved.

Revision limits depend on the selected editing service. Additional revisions may be charged separately.

Changes requested after final export delivery may be treated as a new edit and charged at a new editing rate.

19.5 Subtitles and Captions

Clients must review and approve subtitle or caption drafts carefully.

After approval, any additional caption changes may be charged separately.

KL Podcast Studio is not responsible for errors that remain after Client approval.

19.6 Delivery and Storage

Final edited files will be delivered after full payment is received.

Editing files and project files may be stored for a limited period after delivery. KL Podcast Studio is not responsible for storing editing files indefinitely.

20. Podcast On-The-Go! and On-Site Production

Podcast On-The-Go! and on-site production services are provided at the Client’s selected location, subject to feasibility, availability, and quotation.

Standard pricing applies to the service scope listed on the website or quotation. Additional requirements may require a custom quotation.

Clients must provide a suitable recording space, including safe access, stable flooring, sufficient power supply, suitable noise control, parking/loading access, and internet connection if needed.

For livestream or virtual production, the Client must ensure reliable internet access at the venue.

KL Podcast Studio is not responsible for technical failures caused by the Client’s venue, unstable internet, power failure, noise disruption, access restrictions, late venue opening, or unsafe environment.

Setup delays caused by the venue, Client, or third-party restrictions may reduce the available recording or production time.

For locations outside the standard coverage area, transport, parking, toll, accommodation, logistics, additional equipment, or additional crew charges may apply.

A deposit may be required to confirm an on-site production. The balance must be paid before the event or service date, unless otherwise stated in the quotation.

Any discounted or package-based on-site production rate is only applicable when the payment terms stated in the quotation are fulfilled. Partial payment, progress payment, milestone payment, or pay-per-session arrangements are not eligible for the discounted rate unless otherwise approved in writing by KL Podcast Studio.

If the Client chooses not to proceed with the agreed package or discounted payment terms, KL Podcast Studio may revise the booking or quotation based on the standard published rate or a revised custom quotation.

Cancellation or postponement terms for on-site production may differ from standard studio bookings and will follow the issued quotation or written agreement.

21. Podcast Episode Packages

Podcast Episode Packages are designed for Clients who want to record a series of episodes with bundled recording and/or editing services.

Package inclusions, number of episodes, recording duration, camera setup, editing scope, validity period, and pricing will follow the package details shown on the website, quotation, or invoice.

Package discounts are only applicable when the full package fee is paid before the first recording session. Partial payment, progress payment, milestone payment, or pay-per-episode arrangements are not eligible for the discounted package rate, unless otherwise approved in writing by KL Podcast Studio.

If the Client chooses not to proceed with the full package payment, KL Podcast Studio may revise the booking or quotation based on the standard published rate or a non-discounted quotation.

All episodes must be scheduled in advance and are subject to studio availability.

Unused episodes after the validity period will be forfeited and are not refundable unless otherwise agreed in writing.

Packages are non-transferable and cannot be resold, shared with third parties, or converted into cash.

Add-ons, raw files, ISO files, extended storage, extra cameras, additional editing, subtitles, reels, or other services are not included unless clearly stated.

If a session exceeds the allocated package duration, additional time will be charged based on the applicable studio rate.

Weekend or public holiday usage may incur additional charges if the package is based on weekday rates.

22. Long-Term Podcast Packages

Long-Term Podcast Packages provide discounted studio hours for Clients who record regularly.

Package hours, validity period, discount, studio access, and applicable terms will follow the package details listed on the website, quotation, or invoice.

Long-term package discounts are only applicable when the full package fee is paid before the first recording session. Partial payment, progress payment, milestone payment, or pay-per-session arrangements are not eligible for the discounted package rate, unless otherwise approved in writing by KL Podcast Studio.

If the Client chooses not to proceed with the full package payment, KL Podcast Studio may revise the booking or quotation based on the standard published rate or a non-discounted quotation.

The validity period begins from the first recording date, unless otherwise stated.

Unused hours after the validity period will expire and are not refundable.

Long-term package hours must be booked in advance and are subject to studio availability.

Package hours cannot be transferred, resold, converted into cash, or shared with other parties unless approved by KL Podcast Studio.

Weekend, public holiday, add-ons, editing, ISO files, raw files, extended storage, or other additional services may incur separate charges.

If carry-forward or top-up options are offered, they must be requested within the allowed period and are subject to approval by KL Podcast Studio.

23. Podcast Studio Access Plan

Podcast Studio Access Plans are subscription-style or access-based studio plans for Clients who require regular studio usage.

The plan’s access hours, validity period, studio eligibility, usage limits, recording format, and included services will follow the package details shown on the website, quotation, or invoice.

Studio Access Plans must be paid in full before use. Any discounted access rate is only applicable for full upfront payment. Partial payment, progress payment, milestone payment, or pay-per-session arrangements are not eligible for the discounted access rate, unless otherwise approved in writing by KL Podcast Studio.

If the Client chooses not to proceed with the full access plan payment, KL Podcast Studio may revise the booking or quotation based on the standard published rate or a non-discounted quotation.

Unused access, hours, or sessions do not automatically carry forward unless clearly stated in writing.

The plan is non-transferable, non-refundable, and cannot be shared, resold, or converted into cash.

Clients must still book sessions in advance. Having an access plan does not guarantee immediate studio availability.

Add-ons, editing, ISO files, raw files, livestreaming, virtual recording, extended storage, or other services are not included unless clearly stated.

KL Podcast Studio reserves the right to suspend or terminate access if the Client misuses the plan, violates studio rules, causes disruption, or fails to make payment.

24. Student Discount

Student discounts, if offered, apply only to eligible studio usage rates unless otherwise stated.

Students may be required to provide a valid student ID, university/college letter, lecturer/teacher confirmation, or other supporting documents.

The discount is subject to approval by KL Podcast Studio.

Student discounts do not automatically apply to add-ons, packages, editing, livestreaming, virtual recording, equipment rental, on-site production, or custom services unless specifically stated.

KL Podcast Studio reserves the right to reject, revoke, or cancel the discount if false information is provided.

25. Equipment Rental

Selected podcasting, audio, video, lighting, or production equipment may be available for rental.

Equipment rental is subject to availability, approval, deposit, and full payment.

The Client is responsible for the proper use, safety, storage, and return of all rented equipment.

Equipment must be returned in the same condition as received.

Any damage, loss, missing accessories, late return, misuse, theft, or malfunction caused by the Client will be charged to the Client.

KL Podcast Studio may require a security deposit before equipment handover.

Late returns may incur additional charges.

Clients are not allowed to sub-rent, lend, modify, open, repair, or use the equipment in unsafe environments without written permission.

Equipment must not be used in rain, wet areas, dusty environments, construction zones, extreme heat, or high-risk locations unless approved by KL Podcast Studio.

KL Podcast Studio is not responsible for injury, loss, production failure, or third-party claims caused by improper use of rented equipment.

26. Damages, Loss, and Cleaning

Clients are responsible for any damage, loss, stains, missing items, or excessive mess caused by themselves, their guests, crew, or representatives.

Repair, replacement, cleaning, or restoration costs will be charged to the Client.

Invoices for damages or additional charges must be paid within the period stated in the invoice.

KL Podcast Studio reserves the right to withhold future bookings, files, or services until outstanding charges are settled.

27. Personal Belongings and Safety

Clients are responsible for their own belongings, equipment, bags, laptops, phones, props, products, and personal items.

KL Podcast Studio is not responsible for loss, theft, or damage to Client-owned items.

Clients must follow all safety instructions given by KL Podcast Studio staff.

Clients must not block walkways, emergency exits, electrical points, or equipment access areas.

KL Podcast Studio may use CCTV or security monitoring at its premises for safety, security, and operational purposes.

28. Third-Party Platforms and Services

Some KL Podcast Studio services may involve third-party platforms, software, tools, or providers.

These may include payment gateways, livestream platforms, cloud storage, file transfer services, video conferencing platforms, social media platforms, analytics tools, or other service providers.

KL Podcast Studio is not responsible for delays, errors, restrictions, outages, account issues, payment processing delays, platform bans, copyright claims, or technical problems caused by third-party services.

Clients are responsible for complying with the terms and policies of any third-party platform used for their project.

29. Limitation of Liability

KL Podcast Studio will take reasonable care in providing its services. However, we are not liable for:

• Client-side delays, mistakes, missed sessions, or lack of preparation;
• content-related legal issues;
• platform restrictions, takedowns, bans, or copyright claims;
• third-party service failures;
• internet, power, venue, or equipment issues outside our reasonable control;
• loss of business, loss of profit, loss of opportunity, or indirect damages;
• file loss after the storage period;
• loss or damage to Client-owned property.

To the fullest extent permitted by law, KL Podcast Studio’s liability is limited to the amount paid by the Client for the specific service giving rise to the claim.

30. Indemnification

The Client agrees to indemnify and hold harmless KL Podcast Studio, its owners, employees, contractors, crew, suppliers, partners, and affiliates from any claims, losses, damages, penalties, costs, legal fees, or liabilities arising from:

• the Client’s use of our services;
• the Client’s content;
• copyright, trademark, privacy, confidentiality, or defamation claims;
• guest, speaker, employee, or participant claims;
• venue issues or on-site production risks;
• breach of these Terms;
• misuse of studio equipment or rented equipment;
• illegal, unsafe, or inappropriate activity by the Client or their representatives.

31. Force Majeure

KL Podcast Studio is not responsible for failure or delay in providing services caused by events beyond our reasonable control.

This may include natural disasters, fire, flood, pandemic, government restrictions, power failure, internet outage, equipment failure, road closures, building issues, accidents, medical emergencies, supplier failure, platform outages, or any other unexpected event.

Where possible, KL Podcast Studio will offer a reasonable reschedule or alternative arrangement.

32. Changes to Terms, Services, and Pricing

KL Podcast Studio may update these Terms, pricing, packages, services, studio availability, add-ons, operating hours, and policies from time to time.

Updates will be published on our website or communicated through official channels.

Continued use of our services after updates are published means the Client accepts the updated Terms.

33. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia.

Any dispute should first be resolved through good-faith discussion between the Client and KL Podcast Studio.

If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of Malaysia.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

34. Contact Information

For bookings, support, questions, or service-related matters, please contact:

35. Acceptance

By making a booking, approving a quotation, making payment, attending a session, renting equipment, using a package, or proceeding with any KL Podcast Studio service, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.